About Your Local BMW Retailer | Hedin Automotive Ruxley

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

288 ratings and 164 comments received in the last 90 days.

02 December 2025

Very happy with the service Carl was there quicker than they estimated which was always good news explain to me the offers that I could have to go with my purchase

01 December 2025

The service was absolutely first class, I did take a fairly lengthy time to finally decide on the model and specifications but throughout that time our contact at BMW Ruxley, Mon Singh, was great, patient and so helpful in helping us get it right.

24 November 2025

The Hedin team ensured I had an appointment time, and then gave me the time needed for a test drive and then arrange a purchase, with very clear details and answers to questions.

13 November 2025

Got fantastic service wright from the start my salesman Carl along with manager Sergio put together a great offer for me to travel down from Aberdeen. Hand over specialist Chloe Wust was the best I've had at any car dealership absolutely superb

09 November 2025

Very good. Product knowledge was great and Danny plus Chloe did an excellent job. There was a problem with the ceramic protection (application) but Chloe was superb. She recognised the issue and came up with a fantastic solution. She is an asset.

04 November 2025

Whilst the car was slightly delayed, Danny and Serge arranged a loan car to help me with transportation whilst the car was being prepared.

01 November 2025

Chloe is great very helpful

30 October 2025

Very satisfied

27 October 2025

Because the staff were efficient and okeasant

26 October 2025

Always contracted me with every update and answered all questions so efficiently

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21 October 2025

Excellent communication

19 October 2025

Everything has highly efficient, great communication and the handover was really well done.

16 October 2025

Everything ran so smoothly and staff were so friendly and professional.

16 October 2025

Very satisfied kept me up to date

16 October 2025

All the staff throughout the process were extremely helpful and accommodating. Nothing was too much!

15 October 2025

The staff were very knowledgeable and curious throughout the whole experience

11 October 2025

Glen, Chloe, Will and Sergio are all amazing. Brilliant at their jobs and making an exciting process easy and comfortable. Gary however, did have a negative impact on my experience so that is why it's 4 stars.

10 October 2025

Clive was exceptional in handling us. We had so many questions and requirements he went out of his way to fulfill our desires. Hendin Ruxley is the go to place to get your BMW. Stefano the manager is brilliant as well. Customer focused. Excellent.

09 October 2025

Chloe and Glen were a dream team. From my initial sales discussions with Glen who was honest, approachable & friendly - always replying to any queries, to Chloe who couldn't have done enough to help me. It was a great experience!

07 October 2025

Very much satisfied

06 October 2025

Chloe is very good at her job showing professionalism and care 10/10. My complaints are aimed at the overall preparation. 1. We allowed 1hr for collecti took 2hrs. 2. Wait for the car filled with fuel 3. Car left in showroom mode 4. Low washer level

05 October 2025

Rep was knowledgable and friendly

03 October 2025

It was all great.

02 October 2025

Gary done a tremendous job as a salesman , very mindful of my wants and needs, courteous and polite . Overall a very professional individual. Chloe impresssed with her politeness, patientness and knowledge during the vehicle handover.

01 October 2025

Everyone we met were very knowledgeable, helpful and efficient. Many thanks to Danny, Chloe and Sergio.

01 October 2025

Carl made the process super easy. He explained everything clearly, spoke through the car tech in detail and answered all of our questions. We are super grateful for all of his help.

23 September 2025

Always great service - I've had Chloe for my handover twice now and each time she has been super lovely, helpful - she's great! No question is ever to much she's professional but personable.

23 September 2025

Everyone had all time for me. Nothing rushed. Everything was explained and easy to understand.

19 September 2025

on time, and efficiently handed over the car

16 September 2025

I was very satisfied with my whole experience at BMW everyone is so nice and helpful in this branch. The reason of me not giving 5 stars is due to the mark on the bottom panel. Apart from this I would definitely recommend this branch to everyone!

14 September 2025

Chloe, was very helpful and knowledgeable

13 September 2025

Exactly what I was looking for and matched the price

13 September 2025

The Team at Hedin Automotive Ruxley are very friendly, courteous and knowledgeable. My experience was great. Special thanks to Sergio, Clive and Chloe for their assistance. I highly recommend them.

07 December 2025

Fantastic service all through

07 December 2025

Excellence

06 December 2025

Quick, efficient and. At cleaned after.

06 December 2025

George was very nice, kept updating during the service

06 December 2025

Staff were polite and communication was good.

06 December 2025

Both the reception & service staff were very friendly & helpful

06 December 2025

They did what I required and when I wanted

05 December 2025

taking off a star for trying to sell me stuff I didn't need - "would you like us to top up all your fluids for £40"? "no, I've just had an inspection 2 done last month". "well how about a litre of oil, you probably need that as it's an old car"

05 December 2025

No complaints and any queries explained and answered

03 December 2025

Very satisfied. Quick service and a good video walk around of my car

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02 December 2025

Rachel was really helpful and efficient.

02 December 2025

Disappointed with this result and conflicting responses on the issue

01 December 2025

Car service completed within time

01 December 2025

Service assistant great.

29 November 2025

Michael Sly was amazing

29 November 2025

It's helpful Having a video of the service

29 November 2025

Information received and video

28 November 2025

From booking an appointment for the repair works, dropping the car off, being kept advised of progress and costs through to collection of my car everything went very smoothly. I found the health check video very helpful.

28 November 2025

Daniella in body shop is brilliant make the whole experience painless

28 November 2025

Racheal was very officiant and helpful she went above and beyond to help

28 November 2025

Very thorough

27 November 2025

Very happy staff very friendly updated regularly with regards progress

27 November 2025

Excellent customer service

27 November 2025

Personnel where very pleasant when I arrive each time. But went I phoned to chase progress (3 times over 2.5 days) I was unable to speak to a service operative I was advised someone would call me back unfortunately this didn't happen.

27 November 2025

George was amazing - keeping my updated daily on progress and next steps

26 November 2025

First time at this dealership. Welcomed at the door, offered a coffee, very friendly team. A+

26 November 2025

Friendly staff and nice place to wait with coffee machine and biscuits ;) makes you feel special

25 November 2025

Excellent work done, I guess the charges are also nominal because I had the quote from other place they were charging way too high.

25 November 2025

I was impressed with the service I received with no complaints.

25 November 2025

Very polite staff and extremely helpful

23 November 2025

No fuss

23 November 2025

I arrived 35minutes late due to traffic and I was dealt with immediately.there was no additional time added to my wait. The car wash at the end was a lovely touch

22 November 2025

Good customer experience. Attentive staff

22 November 2025

I had to ask for my car to be washed even though it was part of the promotion (Winter inspection) and then when it was, it wasn't good. Glass was really smeared and I had to clean them again. And the invoice rounded up to £40 despite cost of £39.99!

22 November 2025

Everything about the experience was excellent.

22 November 2025

Trustworthy technicians who carry out the work impeccably.

19 November 2025

Daniela provided an excellent service. Thank you so much.

18 November 2025

Friendly staff, nice waiting area and great coffee

18 November 2025

Very quick turnaround, cleaned the car as well.

18 November 2025

Very poor, reception was good that's about it.

17 November 2025

Had no problems ata all

17 November 2025

friendly staff, kept me fully informed and communciated very well

17 November 2025

Would be good to learn about what the centre does and how it can help in the future. For the first timer a good overview would be a good idea and a bit of upselling;)

16 November 2025

Both Clive and Molly were extremely exhaustive in terms of explaining/covering all the process aspects

16 November 2025

The work was done much faster than expected

15 November 2025

Did everything ask for and didn't cost the world as I'd expected.

12 November 2025

Very professional member of staff that delt with me

12 November 2025

Daniel who look after me, i have to say was excellent. So attentive making sure everything was ok.

12 November 2025

Everything ran smoothly

12 November 2025

Courteous staff. Allowed to use facilities. Staff checking in regularly to make sure ok

10 November 2025

Got a message saying the work was completed,so went to collect the car half hour later but had to wait in the showroom for them to then send the video of the car through.

10 November 2025

A good all round service from the minute I dropped the car off

10 November 2025

Friendly helpful service with good communication

10 November 2025

The work as completed as described and the vehicle clean was a nice bonus.

10 November 2025

Great service

10 November 2025

It should not matter on anyone's appearance, there should always be good customer service. Even if an advisor is busy and on the telephone they can still acknowledge by hand gesture they are aware of someone's presence.

10 November 2025

Booked on-line, but name not on the list of worked booked in - the car was listed against another customer! I was approached about an MOT failure, my car was not booked in for an MOT. The winter check included tyre pressure check was not done.

08 November 2025

Good service

08 November 2025

Fast efficient service

08 November 2025

I didn't have to chase up anything, the Hedin team made all of the information available and managed a smooth transition of ownership.

08 November 2025

As previously stated

03 November 2025

As above

02 November 2025

At service appointment told you'd send survey and asked for good report. I was on crutches there is significant gradient outside reception. It was raining and he made no attempt to help. He did v little to add to our experience lol

01 November 2025

Nobody's perfect

31 October 2025

Specifically at Ruxley service and customer experience is always welcoming

29 October 2025

Very helpful service provided by George Sherwood. He welcomed me to the new dealership and kept me updated on the progress of my car's service.

29 October 2025

5 star though not technical but I trust they did a fantastic job.

28 October 2025

Everyone very helpful and very polite. Daniel and Chloe have made my experience with bmw very pleasant !!

27 October 2025

Fast and quality service

27 October 2025

A good team

27 October 2025

Very helpful caring staff

27 October 2025

No complaints.

25 October 2025

George Sherwood was a pleasure to deal with. He provided a very personal service and our repair was dealt with promptly. He always calls back and makes every effort to answer our questions. Justin was also very helpful and friendly.

25 October 2025

There were no issues at all.

24 October 2025

Excellent service

22 October 2025

Absolutely dissatisfied, repair not done. I have to rebook. Couldn't do it for me when I collected my car. Did not even bother repairing the steering ball joints dust covers. Wanted £4000 plus for a clutch. Which I had done elsewhere.

22 October 2025

Car worse than when it went in, £450+for a service! Than told £400 more to change transmission fluid with no clue whether this would fix the issue. 14+ years of crap from this place means I won't be using the franchise network again.

22 October 2025

I had a small but quick requirement - handled quickly and efficiently

22 October 2025

Service was excellent

22 October 2025

Flawless, even the alloy correction done without any quibble.

18 October 2025

Would recommend Hedin Automotive to anyone looking to have their BMW cars serviced.

18 October 2025

Smooth & efficient as always

17 October 2025

All staff were very efficient and helpful.

16 October 2025

Very polite staff and looked after upon arrival, work carried out was perfect and quickly done.

15 October 2025

Professional and efficient

15 October 2025

Excellent service

14 October 2025

They did an excellent job repairing my wheel and where very attentive throughout

13 October 2025

D went above and beyond to accommodate and support and gave impeccable service as always

13 October 2025

Excellent service as always

09 October 2025

Staff very accommodating, very nice experience

09 October 2025

Quick and efficient

09 October 2025

Would have been 5 stars but the car clean wasn't that great

07 October 2025

The engine oil change and micro filter change were carried out and there are currently no issues. The video scope of the car is a very good addition to the service provided.

07 October 2025

Professional manner

07 October 2025

Very satisfied. I would have liked if the cosmetic minor repairs and touch-ups had completely made the small stone chips on my vehicle completely invisible, but the colleagues at Ruxley explained why, so not their fault at all, expectations mismatch.

07 October 2025

Excellent service received from Gary. My car was looked after.

07 October 2025

Very satisfied

07 October 2025

Great team at ruxley

07 October 2025

They delivered what it is supposed to.

05 October 2025

All needful was done

05 October 2025

Efficient and helpful service

03 October 2025

A beautiful car! And the customer service was top notch!

02 October 2025

Very easy

01 October 2025

All was well

28 September 2025

Happy. They are currently gone through a restriction so site is very tight

27 September 2025

Resolved issue quickly

27 September 2025

Process was very simple and straight forward and service was excellent

26 September 2025

£155 added to cost for battery without informing me first.

26 September 2025

Sorted my issue and were very helpful. Was pleased because I didn't buy the car from them but happily helped me out

26 September 2025

All on time and smooth

25 September 2025

Very efficient

24 September 2025

As above

23 September 2025

Professional service

23 September 2025

Excellent customer service and Danny looked after me. Thank you

23 September 2025

Completely seamless

22 September 2025

Always kept informed and staff always pleasant.

21 September 2025

A little disappointing I didn't get detail of the work

20 September 2025

It was a recall and had to be done in 2 visits. Very flexible and were able to fit in the fact that I needed the car back by 3pm. Also, it's nice to have a clean car handed back. :-)

20 September 2025

Out and out professional start to finish.

20 September 2025

Completely satisfied, Daniela & the team provide exceptional customer service.

20 September 2025

Very satisfied with the service. Will take there next year for the full service.

17 September 2025

Superb service by the Parts and Service team, following outstanding service received from the BMW Customer Services team

16 September 2025

Daniela Reynolds

16 September 2025

Daniela was great and helpful. She suggested much better options than what we had in mind

16 September 2025

Fast and informative

15 September 2025

see above

14 September 2025

I was told my car would be washed after the recall and that wasn't done it was just as I brought it in.

13 September 2025

Was able to see someone I already new and in whom I had confidence

13 September 2025

Elliot was great

13 September 2025

No complaints service with a smile.

13 September 2025

Elliot made everything easy including the hire car and my car was serviced perfectly along with being nice and clean when I collected it

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Hedin Automotive Ruxley BMW

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8119

Map

Areas served

Ruxley, Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8119

Map

Areas served

Ruxley, Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8111

Map

Areas served

Ruxley, Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

020 8302 6431

Map

Areas served

Ruxley, Bexley, Dartford, Swanley and Sidcup

View map